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About us

Who are we?

Mac-Warehouse is the premier refurbisher of Certified PreLoved™ Apple products. We repair and restore used, high quality Apple devices and return them to “like new” condition – giving them a second life. By making these products more accessible, we hope to share the joy of using Apple products with the world, one click at a time.

What is Certified Preloved?

Certified Preloved products are pre-owned Apple products that have undergone our thorough refurbishing process and have been certified as “Pre-Loved”. Every device is extensively tested to ensure the product you receive is perfect.

Any parts that are not working 100%, or are below our quality standards are immediately replaced.

We wipe every hard drive to DOD standards, and run extensive tests to be sure it is healthy.

The operating system is upgraded to the most recent version available, to make sure you are safe secure, and up to date.

Each unit goes through an extensive cosmetic restoration process and grading inspection.

Anti static vacuums are used to clean the internals of each unit

We repackage everything in new boxes and include appropriate cables and AC adapters.

All Certified Preloved products come with a Standard 90 Day Warranty from Mac Warehouse. Extended warranties are available here.

All Certified Preloved products are supported by our outstanding customer service team, available at (855)-599-6227, or via email at:
cs@mac-warehouse.com

Grading

Every device we sell goes through our Certified Preloved certification process, and is then passed to our Quality Assurance and grading team. At the end of these processes we are left with two grades of product, A and B grade.

A Grade: Our A grade products are in excellent cosmetic condition, but may have some minor cosmetic blemishes including small scratches or imperfections on the body. LCD’s have no dead pixels, and are both functionally and cosmetically flawless. Some “A Grade” products may have a ZNitro protective skin to cover small imperfections and protect from further damage. Keyboard and trackpad both look and function like new. None of the cosmetic blemishes will have any impact on the functionality or performance of the product.

B Grade: Devices that receive a “B Grade” are units that do not pass our A grade checks. These units will have some cosmetic blemishes including scratches and / or other imperfections on the body or screen of the device. B Grade products are functionally equivalent to “A Grade”, and include the same warranty and customer support as our “A Grade” product. None of the cosmetic blemishes will have any impact on the functionality or performance of the product. Some “B grade” products may have a ZNitro protective skin to cover small imperfections and protect from further damage. “B grade” stock is typically priced lower than our “A Grade.”

 


 

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